Help Desk Analyst
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Our London, Ohio client has a contract need for a Help desk Analyst / Video Support Specialist who will process and schedule for video conference requests and manage other issues via telephone and email.
Qualifications:
- Education: 4-year college degree
- Years of Relevant Experience: 2 years
- Experience utilizing Microsoft Office 365
- Can work successfully across multiple teams with professional written and oral communication
- Preferred experience with Polycom RMX, Resource Manager, and endpoints
Responsibilities:
- Utilize MicrosoftO365
- Assist with day-to-day management of video conferencing operations for our multi site video conferencing network
- Use professional written and oral communication
- Work successfully across multiple teams
- Provide analytical and troubleshooting support for video endpoints and fiber networks
- Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
- Prefer experience with Polycom and Cisco infrastructure and endpoints
- Provide limited audio/video support for management off-site activities
- Maintain strict confidentiality for all videoconferencing activities
- Report operational and technical issues to managers.