Corporate Business Analyst – open to remote

Akron, Ohio client is seeking a Corporate Business Analyst contractors and they can be remote. Responsibilities include receiving emails, creating notifications, performing account maintenance and inputting data; Documenting customer notes on accounts.

**Remote location cannot be in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.


Responsibilities:
  • Utilizing independent analysis and judgment resolving customer concerns
  • Handling all irate customers in a calm, courteous and professional manner
  • Analyzing and resolving customer inquiries
  • Research and respond to customer email inquiries to various products and programs
  • Conduct business-specific research, gather data, and compile reports and summaries
  • Assist management and coworkers, following well-defined practices and procedures
 
Qualifications:
  • High school diploma or GED required
  • Strong customer service experience preferred
  • Familiarity with CRM systems and practices
  • Excellent communication skills including good grammar, tone of voice and diction
  • Basic computer and keyboarding skills
  • Excellent customer service skills
  • Ability to read and interpret documents and technical instructions
  • Ability to accurately calculate figures and amounts

Reference: 1015421

Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Level is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.