Customer Contract Specialist – remote

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We have a remote need for a Customer Contract Specialist with our Energy / Utility client. The Customer Contract Specialist is responsible for reviewing and processing customer contracts. Participates in daily Contract Management operations and assists Contract Management team members when necessary.


This is a remote position open to individuals residing within the following states: Ohio, Michigan, Indiana, Kentucky, Virginia, West Virginia, Tennessee, Arkansas, Louisiana, Oklahoma, or Texas

Essential Job Functions & Tasks:

  • Responsible to Customer Contract management for the integrity of provisioning system performance, and the delivery of world-class enrollment, account management and customer retention operations that meet and exceed all customer and company expectations
  • Responsible for supporting all contract life-cycles
  • Support daily operations associated with provisioning services and contract approval processes
  • Assume accountability for the timeliness and integrity of all mission-critical projects, processes, and outcomes
  • Other duties as assigned by management


Basic Qualifications:

  • High School diploma or GED required. Bachelor’s Degree (Business, Management preferred) or equivalent required.
  • Minimum 1 year contract management, operations or relevant business experience preferred.
  • Ability to learn energy/utility contracts and challenges currently faced in the procurement/administration functions.
  • Ability to understand function and inter-dependencies of all back-office systems and processes and ability to create and adapt processes to function within them to accomplish goals and drive improvement


Additional Requirements:

  • Execution of complex initiatives; requiring accuracy and attention to detail
  • Fluency across numerous business disciplines/functions.
  • General budgeting and accounting procedures
  • Comprehensive Business Acumen
  • Conflict resolution techniques
  • Delegation
  • Process driven; emphasis on continuous improvement
  • Extremely organized
  • Demonstrated experience managing multiple markets
  • Strong leadership ability.
  • Evidence of successfully working in a “team” environment
  • Enhanced analytical thinking skills, concentration and strong attention to detail
  • Embodies client values
  • Strong service and results orientation.
  • Organized with acute attention to details. Able to prioritize, multitask, and manage time effectively.
  • Excellent communication skills – written, spoken, listening with ability to explain and interpret issues clearly.
  • High-energy, drive, ambition, self-starter.

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