Interconnection Services Account Manager – remote

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An Interconnection Services Account Manager is needed for a remote contract opportunity responsible for managing and coordinating various aspects related to connecting electricity generators and end-users (like businesses and homes) to the transmission and distribution systems of a large utility company. 


  • Position will be a remote position. Work will be in Texas and ability to work around central time zone will be crucial. 


Job Summary:

  • This position serves as the primary contact for their respective area, for correspondence to RTO questions/requests as listed in the global email box posted in the Transmission Interconnections Requirements.
  • Responsible for logging, analyzing and resolution recommendations to resolve various Interconnection and Local Delivery Service Agreement (ILDSA), TO-TO modifications or questions within established systems, and responding to such interconnected Generator questions.
  • This position serves as the primary subject matter expert for Transmission liaison questions and process contact.
  • This position will also be responsible for performance monitoring, including communication with internal transmission and distribution planning, contract organizations, of both affiliate and non-affiliate Distribution distributed resource facilities impacting the transmission system within an assigned region.
  • This position requires a thorough understanding of the Transmission and Distribution electrical system and its components, Terms and Conditions of Service, as well as General Service tariffs as approved by state regulatory commissions.
  • This role will be the Transmission liaison coordinator for retail customer solutions, only after client Operating Company personnel delegate their assigned responsibilities, to lead Transmission profile compilations with the respective operating company.
  • Will build trusting relationships with key internal contacts and provide clear and accurate service reliability and power quality explanations. Additionally, this role will work proactively to develop stronger relationships and gather information for client Transmission operations and staff to support customer requests.


Essential Job Functions & Tasks:

  • The person in this role is responsible for managing requests from wholesale end-users and transmission owners, as well as managing requests from generation Independent Power Producers (IPPs) once they’re connected to the system. They’re also responsible for handling queries from Regional Transmission Organizations (RTOs) and resolving issues related to interconnection and service agreements.



    Technical Understanding: The role requires a good understanding of electrical units like kW, kWh, and kVAR, and how they relate to billing and capacity. They also need to communicate with interconnecting entities regarding power quality and reliability metrics.

  • Business Development: They actively seek new revenue opportunities and support the marketing of new technologies to support growth opportunities in the company’s service area.

  • Asset Management: They coordinate discussions and manage asset acquisitions or sales related to transmission assets. This involves negotiating terms with various stakeholders.

  • Customer Relations: They collect and manage customer needs and maintain relationships with them throughout the year.

  • Proactive Engagement: The job involves proactive engagement with interconnecting entities to anticipate and address changes in regulations or industry practices. They also work on identifying revenue and growth opportunities.

  • Coordination: They coordinate and facilitate solutions for various initiatives and processes related to interconnections, service quality, permits, regulatory compliance, and more. They act as the primary point of contact for wholesale/transmission interconnections.


Basic Qualifications:

  • Bachelor’s Degree in Finance, Business, Engineering, Public Policy, Communications, or other related field.
  • Five (5) years related experience in Customer Services, Community Relations, Economic & Business Development, or Government Relations.

NOTE: This position will be filled at the title and salary grade levels commensurate with the qualifications and experience of the selected candidate(s) as compared to minimum education/experience requirements stated below.

Additional Requirements:

  • Utility industry related experience preferred.
  • Will need to participate in and support ILDSA defined processes and assure timely processing of requests on Customer side and Company side.
  • Develop a full understanding of AEP/FERC cost allocation rules and apply consistently across Transmission.
  • Understand the state regulatory retail processes associated with distribution interconnections of affiliate customers vs the non-affiliate distribution entity differences. Gain a thorough knowledge of meter technologies, their applications, company contacts and proper billing and accounting of meter assets
  • Will require some travel to meet with customers on a regular basis to maintain relationships.
  • Co-location consideration will be given to candidates possessing desired/preferred qualifications and experience.
  • Familiarity with ERCOT rules will be a plus.
  • Some travel may be required to meet with customers regularly.

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