Access and Identity Management/Security Operations Analyst

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Our client has a remote contract opportunity for an Access & Identity Management / Security Operations Analyst who will be helping and supporting app teams on failed CI/CD pipelines.



  • Verifying and/or onboarding HashiCorp vault roles.
  • Working with customers directly over various communication channels.
  • Checking health of HashiCorp Vault ecosystem and reporting any issues observed.



  • Familiarization with ServiceNow ticketing
  • Knowledge of GitLab concepts: branching, merge requests, accelerators, pipelines, templates
  • Knowledge of PCF & Kubernetes
  • Knowledge of Privileged secrets management at high level. HashiCorp Vault is preferred
  • Experience in working with customers 1:1 to understand their issues and resolve
  • Awareness of basic AWS concepts: ELB, S3, spinning up instances, KMS
  • Health monitoring of HashiCorp vault platform in AWS
  • Awareness of LB LTM, GTM concepts.
  • Knowledge basic utlities (Ping, Curl, wget, SCP)
  • Knowledge of Basic UNIX commands
  • Zeal to learn new platforms
  • Document new support case types & resolutions in JIRA confluence
  • Able to work with other teams to drive for resolution
  • Preferred background/prior work experience: DevOps experience and Privileged Access/Secrets management
  • Priority soft skills – Should be able communicate vocally & legibly in English

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