Application Support Specialist

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The Application Support Specialist in this contract role is responsible for supporting the client’s software applications while providing day-to-day support to internal/external partners and staff. The ideal candidate will preferably have experience with Salesforce/Sitetracker and have a good track record of dealing with customers proactively in order to ensure SLA targets are met.

 

**Remote workers are acceptable. This is a potential temp-to-hire position, based on performance and skills.

 

JOB DUTIES AND RESPONSIBILITIES:

  • Providing software application support under the supervision of the Service Delivery Manager/Team Lead including the following software but not limited to: Proprietary Applications, Salesforce and Sitetracker.
  • Addressing and resolving user issues / errors / requests.
  • Handling customer technical support cases through Service Request submission.
  • Document processes and process changes and update team knowledge base.
  • Proactively identify operational inefficiencies and suggest solutions.

 

QUALIFICATIONS / SKILLS:

  • Bachelor’s degree in Computer Science, Information Systems, or related fields.
  • Minimum of 2 years’ experience in Technical Service or Support-based role.
  • Windows/Microsoft – 3 years
  • Working with ITSM software – 2 years
  • Working knowledge of IT hardware and software with the ability to learn employer-specific software.
  • Ability to diagnose and address application issues.
  • Previous experience with Salesforce and Sitetracker, preferred.
  • Complex Analytical and Problem-Solving skills.
  • Ability to multi-task and adapt very quickly to change.
  • Self-Motivated and Eager for Growth.
  • Strong Organizational Skills.
  • Interpersonal Skills / Exceptional Communication skills.
  • Cross-Functional Team Player.
  • Proficient in Microsoft Office Suite.
  • Must be able to stay focused, if working remote.

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