Business Analyst – remote
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Our client has a remote contract opportunity for a Business Analyst who is responsible for working with the business to gather and document requirements for new product features and solutions.
**Potential to be onsite for meeting or workshop 3-4 times a year
**Candidate will work EST hours Monday thru Friday 8am -5pm
Top Must haves:
- Communication, Business focused, Analytical skills are key for this role
- Ability to communicate with Stakeholder to C-suite level
- At least 5 years’ experience in a Senior Business Analysis, business-facing role
- Proficient with MS Office Suite: Word, Visio, Excel, and PowerPoint
- Experience with and understanding of CRM systems, ERP systems; Customer advocacy. such as Gainsight, Salesforce, and Jira.
- Excellent written and verbal communication
- Team player
- Education or Publishing market background
Job Description:
- The BA is able to rapidly grasp and accurately articulate business processes, user stories, QA requirements and test scenarios.
- They will also have a strong background in data management, including data flows, data mapping and data manipulation.
- Experience in using standard Agile software delivery tools, such as Jira, is vital.
- The BA acts as the curator of the product backlog and leads project stakeholders through the entire delivery process, from requirements gathering to deployment.
- The BA is the bridge between the business and technology, working with internal and external suppliers to define solutions and acceptance criteria.
- Managing relationships and communicating with project stakeholders at all levels
- Leading requirements-gathering workshops with business and technology stakeholders
- Documenting product requirements and acceptance criteria
- Identifying, defining and documenting business processes
- Documenting data flows and data maps
- Creating and maintaining the product backlog
- Developing QA strategies and test cases
- Supporting QA and UAT
Skills and Experience:
- At least 5 years’ experience in a Senior Business Analysis, business-facing role
- Experience of working in the Education sector
- Stakeholder communication up to C-suite level
- Leading stakeholder workshops
- Managing diverse stakeholder groups
- Demonstrable ability to translate complex technical requirements into concepts which are easily understood by non-technical business stakeholders
- CRM Systems Analysis and Administration (ideally Salesforce)
- Customer Success / Customer Advocacy Systems Analysis and Administration (ideally Gainsight)
- Business requirements gathering and documentation
- Process mapping
- Managing product backlogs using standard tools (ideally Jira)
- Data management
- Data mapping
- Data manipulation (e.g. SQL)
- Solution design (creating user stories, wireframes and workflows)
- Creating and executing test cases (QA and UAT)