Integration Support Specialist – remote

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Client is seeking an Integration Support Specialist for a remote contract opportunity responsible for promoting customer success by providing guidance, training, and support that empowers college-level faculty and administrators to harness the power of client solutions.  

 

  • 25 to 30 hours up to 40 peak season No OT
  • Part time or Full time
  • Flexible availability Monday thru Friday 6am EST to 1AM EST Saturday-Sunday optional peak season 8 AM EST to 9pm EST

 

How can you make an impact?
By working with instructors to deliver best-in-class integration support, you will tangibly be impacting the lives of students; seamless integrations allow for boosting student engagement, advancing affordability, improving educational outcomes, driving equity, and cultivating relationships that result in enduring customer loyalty.

 

What would you be doing?

  • Conduct one-on-one and group meetings via Zoom to provide consultative guidance, training, and support related to Learning Management System (LMS) integrations.
  • Develop, maintain, and articulate in-depth understanding of digital products as well as working knowledge of fundamental concepts related to learning science and instructional design.
  • Partner with sales personnel to support retention of existing customers and win new business.
  • Oversee integration processes for both new and returning customers to ensure they are continuously positioned to achieve improved outcomes and enjoy the best experience possible.
  • Provide timely follow-up to meetings and responses to incoming customer inquiries related to integrating our digital products.
  • Facilitate resolution of customer issues via troubleshooting, research, and collaboration with fellow Integration Support Specialists & Platform Integration Consultants
  • Actively participate in team meetings, strategy calls, and learning and development exercises.
  • Contribute to ongoing evolution of products and services by relaying vital customer feedback to inform future updates and enhancements.

 

We’re looking for someone with…

  • Bachelor’s Degree preferred
  • Familiarity with courseware (Connect, ALEKS, Simnet)
  • Previous experience with major Learning Management Systems (Blackboard, Canvas, D2L, Moodle)
  • 1-2 years’ experience in customer success or similar role related to software implementation (Higher education experience preferred but not required).
  • Exceptional communication and presentation skills; focused on effectively training and supporting customers with varying levels of technical acumen
  • Ability to excel in a remote setting. This is primarily a work-from-home position, but a hybrid work arrangement is also possible depending on location.
  • Positive attitude, purpose-driven spirit, and growth mindset for embracing challenges.
  • Instructional design, teaching and/or coaching experience is beneficial, but not required.

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